At Signior PureBima Insurance Brokers Pvt. Ltd., we are committed to providing excellent service to our customers. We understand that grievances may arise from time to time, and we have established a clear process for resolving them promptly and fairly.
1. Definition of Grievance
A grievance is defined as any dissatisfaction or complaint that a customer may have regarding our services, products, or interactions with our staff or agents.
2. How to Lodge a Grievance
Step 1: Contact Customer Service
You can lodge a grievance by contacting our customer service department via phone, email, or in writing. Our customer service representatives are available to assist you and address your concerns.
Please provide details of your grievance, including your policy number, contact information, and any relevant documentation.
Step 2: Escalation to Grievance Officer
If you are not satisfied with the resolution provided by our customer service department, you may escalate your grievance to our designated Grievance Officer.
The Grievance Officer is responsible for reviewing escalated grievances impartially and ensuring they are resolved fairly and promptly.
3. Grievance Resolution Timeline
We strive to resolve grievances as quickly as possible. Upon receipt of your grievance, we will acknowledge it promptly and provide you with a timeline for resolution.
Complex grievances may require additional time for investigation. In such cases, we will keep you informed of the progress and expected timeline for resolution.
4. Communication
We will communicate with you throughout the grievance resolution process. You will receive updates on the status of your grievance and any actions taken to address it.
If additional information or documentation is required to resolve your grievance, we will inform you promptly.
5. Review and Feedback
Once your grievance has been resolved, we encourage you to provide feedback on your experience with our grievance redressal process.
Your feedback helps us improve our services and ensures that we continue to meet your expectations.
6. Contact Information
If you wish to lodge a grievance or have any questions regarding our Grievance Redressal Policy, please contact:
Signior PureBima Insurance Brokers Private Limited
717, Tower – B, Advant IT Park, Sector – 142, Noida – 201301
Email ID: operations@PureBima.com
Phone No: +91 70 42 12 7003
7. Regulatory Authority
If you are not satisfied with the resolution provided by our Grievance Officer, you may escalate your grievance to the relevant regulatory authority or ombudsman, as per applicable regulations.
Thank you for choosing Signior PureBima Insurance Brokers Pvt. Ltd.. We are committed to resolving your grievances effectively and maintaining your trust in our services.
This Grievance Redressal Policy is effective as of July 10, 2024.